Fix Whatsapp Video Call Not Working

WhatsApp is the most famous chat app that brings friends and family closer via text, voice, and video calls actually. It lets you communicate for free all across the globe. But, most of the time the calls randomly fail to connect. As a result, you might not see the person on the other side or hear their audio too. In order to fix this, we have listed possible solutions to solve WhatsApp video call not working on iPhoneWe are going to discuss Fix Whatsapp Video Call Not Working.

There are many reasons why video calls would fail randomly. For starters, the WhatsApp app needs permissions to microphone and camera in order to make video calls work properly. And that’s one of the things you should check out.

Fix Whatsapp Video Call Not Working

Update Whatsapp

Well, whatsApp frequently updates its app on iOS and Android actually. The video call problems might occur because of an old WhatsApp build on your phone. You have to navigate to App Store or the Google Play Store and also update the WhatsApp app to the latest version. The WhatsApp Beta channel users on Android and iOS should update the respective WhatsApp builds to the latest versions as well. That carry many bug fixes and performance improvements.

Use Strong Internet Connection

Well, the most basic and common reason behind Whatsapp Video call not working is network connection errors actually. It can actually happen to anyone. Poor network, connectivity issues, Problem in connecting along with Whatsapp servers, etc. are the basic internet issues that basically make Whatsapp video calls unable to connect as well.

Another way to check your internet speed is throuhg using apps such as Fast, Speedtest, etc. If your download and upload rate is above 1 Mbps, then you are good to go for better quality on video & audio calls as well.

Allow Necessary Permissions to WhatsApp

As noted earlier, WhatsApp basically needs microphone and camera permissions to make video calls successfully. You might have denied those permissions whenever setting up the app for the first time. That could be the reason why audio and video is not working as expected. Check your phone’s Settings and permmit the important permissions to the app.

permission to whatsapp

For iPhone

You have to open the device Settings app, scroll down till you see WhatsApp, and then open it. That will open ‘Allow WhatsApp to the Access’ window actually. Make sure the options for Microphone and Camera are turned on.

For AndroidWell on Android, there are actually two ways to open the permission manager. You can also open the device Settings app and head to Apps and Notifications > See All Apps > and then Navigate to WhatsApp.


Just like that, you guys can long-press on the WhatsApp app icon and choose the info option from the context menu that rolls out. That will directly take you guys to the app info menu. There, choose the Permission menu and turn on permissions for Camera and Microphone as well.

Check Content and Privacy Restrictions in Screen Time

Normally, the Content & Privacy Restrictions are turned off by default actually. You guys can skip this solution if you have not turn on Screen Time on your iPhone.

If you turn on the Screen Time and also activate Content & Privacy Restrictions. Then you should check if you have allowed WhatsApp app in order to access the Microphone.

  • You have to open the Settings app and click on Screen Time.
  • Now open the Settings app and then tap on Screen Time.

You may also turn off Screen Time entirely in order to put an end on all such restrictions and limits.

Allow WhatsApp to Use Mobile Data

Most of teh time during a call, Wi-Fi might get disconnected, and you guys fall back to cellular data. It is important to allow WhatsApp in order to make use of mobile data. You can instantly check this by the following steps.

  • First, open the Settings app and then click on Cellular.
  • You need to scroll down and under CELLULAR DATA, check that the toggle for WhatsApp is enabled or not. If not, then just tap on it to turn it on.

whatsapp video call not working

Turn Off WhatsApp’s Low Data Usage

Well, inside the WhatsApp settings, there is also an additional option, that, if you enable, actually makes the chat app utilize low data during calls. If you guys are on a tight plan, this is great. But, it might add to a choppy video call experience. So, let’s see how to turn it off.

  • Just open WhatsApp and from the bottom right click on Settings.
  • Click on Data and Storage Usage
  • Then turn Off the toggle for Low Data Usage.

Turn Off Data Saver or Low Data Mode

iOS provides you the option in order to enable Low Data Mode for Cellular Data and Wi-Fi or decrease overall data consumption. In most of the scenarios, it should not cause trouble along with WhatsApp video calls.  But, if one of the solutions listed here does not help, then turning off Low Data Mode might help.

  • First, open the Settings app and click on Wi-Fi.
  • Click on “i” next to the connected network
  • Then turn off Low Data Mode.
  • Now from the upper left, click on <Wi-Fi → <Settings to go back.
  • Next, just tap on Cellular → Cellular Data Options.
  • Finally switch off Low Data Mode.

whatsapp video call not working

Disable Low Power Mode

Low Power Mode turns off background tasks, automatic downloads, lowers screen brightness, and also performs other tweaks in order to save battery power. Again, it should not cause inconveniences to WhatsApp calls. However, let’s take a shot and turn it off to get the best possible video and audio call experience.

  • First, open the Settings app and click on Battery.
  • Then disable Low Power Mode

Restart Device and Reinstall WhatsApp

Well, rebooting the Android phone or iPhone mostly fixes some issues. You can also restart your Android device or iPhone and then check if the WhatsApp video calling is working or not. If not, then you have to take a backup of your current WhatsApp data and try to reinstall the app.

  • From the Home Screen, just long press on the WhatsApp icon.
  • Then click on Delete App. Press Delete in order to confirm.

whatsapp video call not working

  • Now, you have to long press on the App Store icon and select Search. Then type WhatsApp. Finally, click on the download icon to get the app as well.
  • When the download completes, just set up WhatsApp again.


Alright, folks, I hope you like this article and understand now. If you have any issues and queries related to it, just comment down and let us know.

Keep Smiling!

Also See: Best Video Player You can Use on iPad and iPhone

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