In Windows 10: Windows Hello Fingerprint Not Working _ Fix

Well, Guys! Windows Hello is a too secure way of logging into your Windows 10 device just without struggling simply to remember your password. However, the innovative login technology just uses biometric authentication that is much faster, also more secure & easier to access your PC by using the fingerprint or facial recognition, with enterprise-grade security to start. In this guide you will learn the way to fix the issue In Windows 10: Windows Hello Fingerprint Not Working.Hello Fingerprint Not Working

However, these biometric markers permit you to sign simply into online devices, applications, or networks, plus you guys are also able to pair a Bluetooth device such as your smartphone to your PC & simply use the Dynamic Lock aspect in Windows Hello to lock your PC automatically.

As well as this service sounds, you probably occassioanlly find that the Windows Hello fingerprint is not working well. Just because of hardware problems system corruption, software conflicts, wrong settings, or malfunctioning, obsolete & incompatible drivers.

Whether your PC’s fingerprint sign-in with Windows Hello is not working, probably be after an update or other conversions on your PC. So guys try some of the workarounds in this guide to support you to restore the function.

Read: How To Fix “Could Not Find This Item” Error?

Resolves For Windows Hello Fingerprint Not Working In Windows 10

  1. First of all, you have to install the updates manually.
  2. Now run the Hardware and Devices troubleshooter.
  3. Here reset fingerprint and facial recognition options.
  4. Turn on the Biometrics in Group Policy Editor.
  5. Modify Windows Hello Group Policy settings.
  6. Here you must have to update System Drivers.
  7. Now simply perform a Windows Reset.
  8. Disable the Fast Startup.
  9. Check for and uninstall updates that caused the issue.
  10. Reset fingerprint login.
  11. Simply reinstall the fingerprint software.
  12. Repair System Files.
  13. Reboot the Credentials Manager Service.

Way to Fix the Windows Hello Not Working In Windows 10

Well, Guys! Many reported cases of fingerprint malfunction/act up in Windows Hello are encountered just after installing the Windows updates, such as the 1809 version that caused lots of problems just like the system crashes, data loss, failure to start up, & app crashing among other issues.

Before you guys use any of the resolves below, check for the following:

  • So guys when your device is running Windows 10 & not another version of the OS; On the other hand, you are unable to use Windows Hello. Consider upgrading to Windows 10 in this case.
  • Here check that your device also has a fingerprint sensor or reader. Similarly, some machines probably have but they are probably as well old. There is no available Windows 10 driver for it so the service won’t work.
  • Simply you have to here now check that your device is compatible with the Windows Hello service.
  • Here check that your internet connection is too powerful. Your device is connected, on the other hand, Windows Hello won’t work.
  • Simply check for any dust or also the dirt on the fingerprint scanner just as this would affect the reading. Whether it also has any scratches on the sensor, get the machine repaired.
  • Finally, use the exact finger & position you guys easily used when registering your fingerprint with Windows Hello to sign in.

Install Updates Manually to fix the Windows Hello Fingerprint Not Working

However, with the Windows Hello fingerprint sign-in not working. Similarly, you guys will just have to simply revert to using your password or PIN to log in. Check for Windows Updates manually.

  • At a time when you signed in, so then head to Settings > Update & Security > Windows Update
  • Here install all pending & detected updates, and reboot your PC. So try signing in with fingerprint authentication again.

Run Hardware and Devices Troubleshooter

Though guys this will scan & detect any possible hardware & devices problem in the system.

  • Tap Start > Settings > Update & Security > Troubleshoot.

Reset Fingerprint & Facial Recognition Options

  • First of all, click Start > Settings > Accounts.
  • Here you must tap on Sign-in options.
  • Find Facial Recognition or Fingerprint options. Tap on the Fingerprint option.
  • Choose Remove, and perform the same for Facial Recognition.
  • Then tap Get Started & follow the instructions in order to reset the Facial Recognition & Fingerprint sign-in options, and then reboot your PC.

Enable Biometrics In Group Policy Editor to fix the Windows Hello Fingerprint Not Working

  • Here you must have to type gpedit in the search box and tap Edit Group Policy.
  • Tap Computer Configuration > Administrative Templates.
  • Here you should double-click Windows Components.
  • Now double-click Biometrics in the right pane. Now check whether all its settings are configured.
  • Whether they show Not Configured, this is probably why the Windows Hello fingerprint sign-in is not working.
  • So guys now right-click each Biometric setting, choose Enabled and next click Apply > OK.
  • Here double-click Allow user to login using biometrics and select Enabled.
  • Tap Apply > OK.

Modify Windows Hello Group Policy Settings

A Windows Update probably has created some conversions to some necessary Group Policy settings. However, you probably want to check Windows Hello settings in the Group Policy Editor. Therefore the first four steps are similar as the example which is mentioned above.

  • First of all, you have to right-click Start > Run. Now type gpedit & also press Enter.
  • Tap Computer Configuration > Administrative Templates.
  • Then double-click Windows Components.
  • Double-click Biometrics.
  • Double-click Facial Features.
  • Here you should Right-click Configure enhanced anti-spoofing & select Edit.
  • Turn off Configure enhanced anti-spoofing and reboot your PC to see whether it resolves the Windows Hello fingerprint sign-in issue.

Update the System Drivers

Well, Guys some drivers, in this situation the fingerprint reader driver, probably have been corrupted at some point, either during an update or other method, just causing the fingerprint sign-in to malfunction.

  • In order to resolve that, you guys are also able to update the drivers by right-clicking Start > Device Manager.
  • Now you should find the relevant drivers underneath Biometric devices. Here right-click your device and choose to Remove driver software.
  • Perform this for all drivers related to Windows Hello & reboot your device.
  • Right-click and choose Scan for hardware changes. The system will detect & install the drivers again.
  • You guys can also roll back the corrupted or outdated driver to its old version by double-clicking Biometric Devices and choose Roll Back Driver in the properties section.
  • Tap OK once it’s completed.

Must read this article: ‘Filename Is Too Long’ in Windows _ Fix the issue

Perform a Windows Reset

Similarly, when you guys reset your Windows device, so it simply repairs injures to all the system files so that Windows Hello is also able to work usually again. It resets your device settings to the default Windows settings.

  • In order to refresh the device, head to Settings > Update & Security > Recovery > Reset this PC and tap Get Started.

Important Note: This action will permanently clear your PC data so make sure you backup or copy your data to external or cloud storage just before performing anything.

Disable the Fast Startup to fix the Windows Hello Fingerprint Not Working

  • First of all, you have to tap Start > Settings > System > Power & Sleep
  • Tap Additional Power Settings.
  • Then you should have to tap Choose what the Power button does.
  • Click Change Settings that are unavailable & uncheck the Fast Startup box if it’s selected, & tap Save changes.

Check For and Remove Updates That Caused The Issue

Whether the fingerprint sign-in issues first begin just after installing the Windows Updates. Check for the installed updates & also uninstall them.

  • First of all, you have to tap Settings > Update & Security > Windows Updates.
  • Head to the View Update History.
  • Tap the Uninstall Updates link.
  • A new screen will open displaying the Installed Updates. Here right-click each and select Uninstall.
  • Reboot your PC and check whether the Windows Hello fingerprint sign-in works again.

Reset Fingerprint Login

Whether the issue persists, so then you can also reset your fingerprint login and see whether that helps.

  • Simply in the search box, you should type sign-in and press Enter in order to head to the Accounts menu.
  • Now head to the Sign-in options and tap Set up underneath the Windows Hello Fingerprint section.
  • Tap Get Started and follow the instructions to organize your fingerprint sign-in again.

Reinstall Fingerprint Software

  • First of all, you guys tap Start > Settings > Apps. In Apps & Features.
  • Find your fingerprint reader and tap on it. Tap Uninstall and make sure the action.
  • Now right-click Start > Device Manager and simply expand the Biometric devices category.
  • Find your fingerprint reader, so here right-click, then choose Uninstall device, and make sure the action.
  • Reboot your PC to apply the changes and check whether the fingerprint works again.
  • You are also able to stop your computer from turning off the fingerprint reader by heading to Device Manager > Universal Serial Bus Controllers category and then find the USB Root Hub.
  • Now double-click USB Root Hub to head to its Properties.
  • At last, uncheck the Allow the computer to turn off this device to save the power option box underneath the Power Management tab. Redo for all USB Root Hub entries.

Repair System Files

File corruption is one of the reasons for the fingerprint reader malfunctioning when you guys are trying to sign in simply by using the Windows Hello service. However, you can also easily use the built-in System File Checker to repair things.

  • Here must type CMD in the search box and choose Command Prompt>Run as administrator.
  • Now in the Command Prompt dialog box, type sfc /scannow and press enter to run the command.

Therefore the system files will also be scanned, after which you guys can also reboot your computer and see whether the fingerprint issue is fixed.

Reboot Credentials Manager Service

  • Now right-click Start > Run & type services.msc. Press Enter in order to head to the Services window. Search for the Credential Manager Service.
  • Now double-click the Credential Manager Service to go to the Properties window and move to Service Status.
  • Tap Stop, and then click the Start button again to reboot the service.
  • Finally, tap Apply>OK and check whether the fingerprint works again.

Whether nothing else works, so then you can also switch to a different fingerprint reader.

Also see: Windows 7: What to do when Screensaver & Power Options Not Working?


Well, I hope that you guys like the guide. If you have any queries so then you can ask us in the comments section below.

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